Our Shipping Promise

At Loona Store, we believe that innovation should be accessible to everyone, everywhere. That's why we're proud to offer free shipping on all orders to every corner of the globe. No minimum purchase required, no hidden fees — just simple, straightforward free shipping.

Our commitment to "Where Simplicity Meets Innovation" extends to our shipping policy: we've made it simple for you to enjoy our innovative products without worrying about additional shipping costs.

Estimated Delivery Times

While shipping is free to all regions, delivery times may vary based on your location. Here are our estimated delivery timeframes:

Please note: These are estimated timeframes and may vary due to customs processing, local postal services, and other factors outside our control.

Shipping Methods

We partner with trusted global carriers to ensure your Loona Store products arrive safely and efficiently. Depending on your location, your order may be shipped via:

• Royal Mail (UK)
• DHL Express
• FedEx International
• USPS (United States)
• Local postal services in respective countries

The specific carrier will be selected based on reliability and efficiency for your region.

Order Tracking

Once your order ships, you'll receive a confirmation email with your tracking information. You can track your package at any time by:

1. Logging into your Loona Store account and viewing your order status
2. Clicking the tracking link in your shipping confirmation email
3. Contacting our customer support team with your order number

Customs & Import Duties

While shipping is free, please be aware that international orders may be subject to customs fees, import duties, or taxes imposed by the destination country. These fees are the responsibility of the recipient and are not collected by Loona Store.

We declare all packages accurately and comply with all international shipping regulations. If you have specific concerns about potential customs fees for your country, please contact us before placing your order.

Shipping Restrictions

While we strive to ship to as many locations as possible, there are some regions where shipping restrictions apply due to carrier limitations or international regulations. If you're unsure whether we ship to your location, please contact our customer service team before placing your order.

Missing or Delayed Packages

In the rare event that your package appears to be lost or significantly delayed:

1. Check your tracking information to confirm the current status
2. Allow for potential delays during peak seasons or unusual circumstances
3. Contact our customer service team if your package hasn't arrived after the estimated delivery window

We'll work with our shipping partners to locate your package or find a suitable resolution.

Contact Us

If you have any questions about our shipping policy or need assistance with a shipment, please don't hesitate to contact us:

• Email: support@loonastore.com or loonastoreofc@gmail.com
• Contact Form: https://loonastore.com/pages/contact

Our team is available to assist you Monday through Friday, 9:00 AM to 5:00 PM (GMT).