Accepted Payment Methods

At Loona Store, we aim to provide you with secure, convenient payment options. We currently accept the following payment methods:

• Credit Cards: Visa, Mastercard, American Express, Discover
• Debit Cards: Visa Debit, Mastercard Debit
• Digital Wallets: PayPal, Apple Pay, Google Pay, Shop Pay
• Buy Now, Pay Later: Klarna, Afterpay

Billing Process

When you make a purchase on our website:

1. Your payment information is entered securely at checkout.
2. We process your payment after verifying the information.
3. You will receive an email confirmation of your order with payment details.
4. Your card will be charged only when your order is processed and shipped.

All transactions are denominated in USD (United States Dollars). If you're purchasing from outside the United States, your bank may apply additional foreign transaction fees or currency conversion rates.

Payment Security

Protecting your payment information is our top priority. We implement industry-standard security measures:

• SSL Encryption: All payment information is transmitted using secure socket layer (SSL) encryption.
• PCI DSS Compliance: Our payment processing systems comply with Payment Card Industry Data Security Standards.
• No Stored Card Information: We do not store your full credit card details on our servers.
• Fraud Protection: We utilize advanced fraud detection systems to protect both you and our business.

Order Verification

For your security, we may occasionally need to verify certain orders before processing. This might include:

• Confirming billing and shipping information match
• Verifying payment details with the card issuer
• Requesting additional verification for unusually large orders

If your order requires verification, we will contact you via email. To avoid delays, please respond promptly to verification requests.

Currency Conversion

All prices on our website are displayed in USD. If you're shopping from outside the United States, the final price in your local currency will depend on your bank's exchange rate and any foreign transaction fees they might charge.

Please note that exchange rates fluctuate daily, and Loona Store has no control over the rates your financial institution applies.

Billing Errors

If you believe there's an error in your billing:

1. Check your order confirmation email for the correct amount.
2. Review your payment statement to identify any discrepancies.
3. Contact our customer service team with your order number and details of the potential error.

We will investigate and resolve any legitimate billing issues as quickly as possible.

Payment for Pre-orders

For pre-order items:

• Your payment method will be authorized at the time of pre-order.
• Actual charging occurs when the item ships.
• You will receive notification before your pre-order ships and is charged.

Recurring Payments

If you subscribe to any of our membership or subscription services:

• You will be charged on a recurring basis according to your selected plan.
• You will receive email notifications before each renewal payment.
• You can cancel your subscription at any time through your account settings.

Policy Updates

We may update this Payment Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about our Payment Policy or need assistance with a payment issue, please contact us:

• Email: support@loonastore.com or loonastoreofc@gmail.com
• Website: https://loonastore.com/pages/contact