Shipping times vary depending on your location:

• UK Domestic: 2-4 business days
• Europe: 5-7 business days
• North America: 7-10 business days
• Rest of World: 10-15 business days

Please note that these are estimates and delivery times may vary during peak seasons or due to customs processing.

Yes, we ship to most countries worldwide. During checkout, you'll be able to see if we ship to your country and what the shipping costs will be. Some restrictions may apply for certain regions due to shipping regulations.

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can use this number to track your package on our website by visiting your account page or using the tracking link provided in the email.

We accept the following payment methods:

• Visa
• Mastercard
• American Express
• PayPal
• Apple Pay
• Google Pay

All payments are securely processed and encrypted.

We offer a 30-day return policy for most items. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To initiate a return, please visit our Returns Page or contact our customer service team.

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days, depending on your bank or payment provider.

For standard returns, the customer is responsible for return shipping costs. If the return is due to a defect or an error on our part, we will provide a prepaid return shipping label.

We provide detailed size guides for all our products. Please refer to the size chart on each product page before making your purchase. If you're between sizes, we generally recommend sizing up.

If you need additional assistance with sizing, please contact our customer service team.

Sustainability is one of our core values at Loona Store. We are committed to using eco-friendly materials and ethical manufacturing processes wherever possible. Many of our products are made from recycled or sustainable materials, and we're constantly working to improve our environmental footprint.

Product descriptions include information about materials and sustainability features when applicable.

Care instructions vary by product. Please refer to the care label or product description for specific guidance. In general, we recommend:

• Follow washing instructions carefully
• Store products in a cool, dry place
• Avoid exposure to direct sunlight for extended periods
• For electronics, refer to the included user manual

Creating an account is simple:

1. Click on the "Account" icon in the top right corner of our website
2. Select "Create Account"
3. Enter your email address and create a password
4. Fill in your personal details
5. Click "Create Account" to complete the process

You can also create an account during the checkout process.

You can check your order status by:

• Logging into your account and viewing your order history
• Using the tracking number provided in your shipping confirmation email
• Contacting our customer service team with your order number

Orders can be modified or canceled within 2 hours of placement. After this time, our fulfillment process begins and changes may not be possible.

To request a modification or cancellation, please contact our customer service team immediately with your order number.