Privacy Policy

Privacy Policy

Last Updated: April 21, 2025

Introduction

At Loona Store ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website loonastore.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the "Site").

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

We collect information that you provide directly to us when you:

  • Create an account
  • Make a purchase
  • Sign up for our newsletter
  • Contact our customer service
  • Participate in surveys or promotions

The types of information we may collect include:

  • Personal Information: Name, email address, postal address, phone number, payment information, and any other information you choose to provide.
  • Transaction Information: Details about purchases you make through the Site, including product details, purchase amount, and payment information.
  • Log Information: Information about your use of the Site, including access times, pages viewed, your IP address, browser type, and operating system.
  • Device Information: Information about the device you use to access our Site, including hardware model, operating system, and unique device identifiers.
  • Location Information: Information about your location if you allow location services through your device settings.

How We Use Your Information

We may use the information we collect for various purposes, including to:

  • Process your orders and provide customer service
  • Manage your account and communicate with you
  • Send you marketing communications about products, services, and promotions
  • Respond to your comments, questions, and requests
  • Improve our Site and customer experience
  • Monitor and analyze trends, usage, and activities
  • Detect, prevent, and address fraud and other illegal activities
  • Comply with legal obligations

Sharing of Information

We may share your information with:

  • Service Providers: Third parties who perform services on our behalf, such as payment processing, shipping, data analysis, email delivery, and customer service.
  • Business Partners: Partners with whom we jointly offer products or services.
  • Legal Requirements: When required by law or to protect our rights, property, or safety, or that of our users or others.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your browsing activities, and to analyze site traffic and improve your experience on our Site. You can manage your cookie preferences through your browser settings.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, no internet or electronic storage is fully secure, so we cannot guarantee absolute security.

Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: You can request access to your personal information.
  • Correction: You can request that we correct inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information.
  • Marketing Communications: You can opt out of receiving promotional emails by following the instructions in those emails or by contacting us.

Children's Privacy

Our Site is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.

Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: